Guest Experience Guide

About the role

We are looking for a full‑time Guest Experience Guide to join our Surrey, BC location. You will welcome guests, guide them through our cutting‑edge VR experiences and ensure a smooth, enjoyable visit.

Key responsibilities

• Welcome and assist customers, providing clear instructions for VR experiences.
• Maintain and operate VR equipment, performing basic troubleshooting as needed.
• Support daily operations and uphold a positive, engaging atmosphere.
• Collaborate with team members to deliver high‑standard customer service.
• Address guest inquiries and resolve concerns promptly.

Required profile

• Strong customer service and interpersonal skills.
• Ability to work effectively in a team.
• Basic technical aptitude for operating VR equipment.
• Excellent verbal communication.
• Calm under pressure with problem‑solving abilities.
• Passion for VR and entertainment.
• High school diploma or equivalent; retail, hospitality or entertainment experience a plus.

Required skills

• VR equipment operation
• VR equipment troubleshooting