Front Desk Manager

About the role

The Front Desk Manager will lead daily operations at our hospitality facility in Squamish, ensuring smooth guest experiences and efficient staff coordination. This role combines administrative duties with team leadership in a fast‑paced environment.

Key responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit, hire, and supervise front‑desk and support staff.
• Conduct performance reviews and provide training sessions.
• Negotiate with suppliers and clients for materials, supplies, and facility use.
• Perform front‑desk duties, address guest complaints, and assist guests with special needs.
• Arrange and oversee maintenance activities and manage inventory.
• Establish work schedules, manage events, and enforce policies.

Required profile

• College or CEGEP diploma (1‑2 years) or equivalent experience.
• 2 to less than 3 years of relevant experience in hospitality or front‑desk management.
• Strong client focus with excellent oral and written communication skills; ability to work well in a team.

What we offer

• Dental, health care, and vision care benefits.
• On‑site amenities and housing options.
• Transportation provided by the employer.
• Support programs for newcomers, refugees, and Indigenous communities.