Director, Third Party Risk Management – QA & Governance

About the role

Manulife is looking for an experienced, strategic leader to join its Third Party Risk Management (TPRM) function as Director, Line 1B. The role leads the quality assurance and governance oversight across Vendor Information Security Management (VISM), Vendor Governance Management (VGM) and Sourcing, and acts as a key contact for regulators (e.g. OSFI), Internal Audit and Second Line Risk. It is an existing vacancy based in Toronto, Ontario, with a hybrid working arrangement.

Key responsibilities

• Lead and run a comprehensive Quality Assurance program across VISM, VGM and Sourcing, ensuring activities follow TPRM processes, system requirements and documentation standards
• Identify, challenge and escalate non-compliance, such as contracts signed before required risk assessments and risk assessments that should have been reviewed further
• Own and lead all procurement-related Risk and Control Self-Assessments (RCSAs), including design, execution and monitoring, and articulate risk positions in audit and regulatory language
• Oversee Key Risk Indicators, centralized issue management and remediation tracking, and the accuracy and integrity of risk data reporting
• Act as primary contact for regulators, Internal Audit and Line 2 Risk, and lead responses to regulatory reviews, audit inquiries, supplier due diligence and external questionnaires
• Develop and maintain TPRM guidelines, processes and playbooks, and advise business units on handling supplier confidentiality requests and complex scenarios
• Lead, manage and develop a team, set a strategic vision for QA and TPRM governance, and partner with Procurement, Risk and business units

Required profile

• 10+ years of experience in TPRM, Operational Risk, Audit or Compliance
• Deep expertise in audit practices, regulatory expectations, RCSA frameworks, control design and risk assessment methods
• Experience engaging with regulators (e.g. OSFI) and internal and external audit functions
• Ability to communicate complex risk positions in audit-grade, regulator-ready language
• Proven track record of leading and managing teams
• Preferred: strong leadership, strategic and critical thinking, executive presence, fluency in audit and regulatory language, and a high degree of integrity

What we offer

• Expected salary range of CAD 125,100 to 175,100, depending on location and factors such as experience and qualifications
• Incentive programs tied to business and individual performance
• Customizable benefits including health, dental, mental health, vision, life and disability insurance, retirement savings plans and paid time off