Customer Success Manager – Global Public Sector

About the role

The Customer Success Manager (CSM) for the Global Public Sector will act as a trusted advisor to high‑value customers who have purchased the Signature Success Plan. You will help these organizations realize measurable ROI from Salesforce’s AI‑powered CRM platform and ensure a seamless experience throughout the Signature lifecycle.

Key responsibilities

• Serve as the single point of accountability for delivery of all Signature deliverables, overall customer experience, renewal and expansion.
• Coordinate and oversee the execution of entitlement‑based services, aligning technical and business goals with customer priorities.
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni‑channel routing.
• Track usage metrics such as opportunity updates, activity logging, forecast submissions, case resolution times, and CSAT scores.
• Develop and maintain executive‑level relationships across customer IT and business teams.

Required profile

• Proven experience managing enterprise‑level customers, preferably in the public sector.
• Strong ability to align business value with technical solutions and to prioritize work effectively.
• Excellent stakeholder‑management and communication skills.

Required skills

• Salesforce platform expertise, including Sales Cloud and Service Cloud.

What we offer

• Opportunity to work with the #1 AI CRM and drive transformation for public‑sector organizations.
• Access to cutting‑edge AI tools and a culture that values innovation and trust.