Customer Service Desk Associate

About the role

Join Walmart Canada as a Customer Service Desk Associate and be the friendly face that helps shoppers resolve their questions and transactions. You will work at the front end of the store, ensuring a smooth and secure checkout experience while upholding company values.

Key responsibilities

• Follow Refund Automation procedures and company guidelines for refunds and exchanges.
• Complete defective slips and maintain accurate sales‑tax‑exempt records.
• Assist customers with product information, directions, and transaction support.
• Send damaged merchandise to Claims and verify returned items against refund slips before restocking.
• Ensure all items are scanned correctly before they return to the sales floor.

Required profile

• Minimum age of 16 years.
• Strong attention to detail and ability to follow established procedures.
• Professional and courteous attitude when interacting with the public.
• Basic math skills for handling refunds and exchanges.

Required skills

• None explicitly listed.

What we offer

• Starting hourly wage of $18.25 CAD.
• Opportunities to develop retail and customer‑service skills.
• Inclusive workplace with accommodations for disability‑related needs.