Customer Experience Specialist & Office Manager

About the role

TalentCompass is looking for a bilingual Regional Customer Experience Specialist who will also act as Office Manager. Based in Dorval, QC, this full‑time permanent hybrid position supports the administrative team, ensures high‑quality customer service, and contributes to the financial health of the region.

Key responsibilities

• Mentor, coach and train administrative staff on company systems, tools and software.
• Establish and enforce best practices across all administrative functions.
• Oversee workflow organization to maintain a world‑class working environment.
• Guide the team in delivering professional internal and external customer interactions.
• Monitor task completion, provide corrective training and support as needed.
• Supervise accounts payable, accounts receivable, payment entry and ensure timely reconciliations.
• Track financial processes, enforce policy compliance and manage vendor and supplier reconciliations.
• Ensure documentation standards for HR, payroll, accounting and vendor management are met.
• Provide regional leadership with accurate administrative updates, reports and improvement recommendations.

Required profile

• Minimum three years of experience in a Collision Centre Estimator or Office Manager role.
• Professional demeanor with the ability to deliver exceptional client service.
• Strong verbal and written communication skills, capable of influencing senior leadership.
• Excellent organizational, time‑management and prioritization abilities.
• Detail‑oriented, self‑motivated and resourceful.
• Valid driver’s licence with a clean driving record.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• SharePoint