Customer Experience Leader (Part-Time)

About the role

Indigo is hiring a Customer Experience Leader (CEL) for its Whitehorse store on a part-time, hourly basis. The role suits someone who enjoys leading by example, supporting a team and creating a welcoming, customer-first environment in a close-knit store. It is open to people taking their first step into leadership or growing their retail experience.

Key responsibilities

• Support daily store operations, including opening and closing the store
• Lead the sales floor during your shift to deliver a great customer experience
• Coach, support and motivate team members
• Maintain visual standards and help execute promotions
• Ensure a safe, organized and customer-ready store environment
• Share product knowledge and help customers discover what they love
• Role model Indigo's values and inclusive culture

Required profile

• 1-2 years of experience in a customer service, merchandising or operations role
• Retail or customer service experience; lead or keyholder experience is an asset
• Interested in growing leadership skills and enjoys working with people
• Reliable, flexible and comfortable working evenings and weekends
• Thrives in a small-market, community-focused environment
• Availability of at least 25 hours per week, including evenings and weekends, and possibly early mornings and holidays

Required skills

• Demonstrated commitment to an exceptional employee and customer experience
• Experience leading others and performance orientation
• Good business acumen and systemic thinking
• Ability to prioritize, plan and execute while staying agile
• Knowledge of provincial health and safety standards
• Able to lift medium to large items up to 40 pounds safely

What we offer

• Part-time, hourly leadership role with hands-on experience
• Supportive team and growth opportunities
• A welcoming, inclusive workplace