Customer Experience Dental Lab Technician (Bilingual French/English)

About the role

Dandy is modernising the dental industry with a fully digital lab platform. We are seeking experienced Dental Lab Technicians in Canada who can provide real‑time clinical support to dentists, ensuring high‑quality case outcomes and an excellent customer experience.

Key responsibilities

• Collaborate with dentists on treatment plans, reviewing and refining digital case designs to achieve optimal aesthetic and functional results.
• Provide live clinical support via phone, chat, or video, troubleshooting workflow issues and guiding clinicians through the digital platform.
• Act as a liaison between clinicians and Dandy’s lab teams, translating clinical feedback into production specifications.

Required profile

• Fluent in Canadian French and English, both written and spoken.
• Based in Canada with legal authorization to work.
• Minimum 3 years experience as a Dental Technician and at least 2 years with 3Shape CAD/CAM, including implant and crown‑and‑bridge cases.
• Deep understanding of digital dental workflows, implant systems and scan bodies.
• Proven ability to build rapport with clinicians and manage complex technical inquiries.
• Strong independent problem‑solving skills and ability to meet tight deadlines.

Required skills

• 3Shape CAD/CAM design
• Implant case design
• Crown & Bridge case design
• Digital dental workflows
• Implant systems
• Scan bodies

What we offer

• Comprehensive health, dental and mental‑health benefits.
• Parental planning resources and generous paid time off.
• Retirement savings options.