Credit and Collections Specialist 1

About the role

Smith+Nephew is hiring a Credit and Collections Specialist 1 (Senior Associate OTC) to handle hard delinquent accounts for Canada and Central and South America. The role covers managing collection issues, disputes, account adjustments and customer reconciliations, working closely with sales, customer service and the billing department.

Key responsibilities

• Manage multiple customer accounts for delinquency and debt collection, running a custom strategy per client using email, phone calls and standard mail.
• Reconcile customer statements, set up collections meetings with customers and partners, and review past-due balances.
• Coordinate customer disputes with the relevant departments and receive inbound calls daily on the accounts.
• Assist other collectors with difficult or complex accounts, applying knowledge of collections procedures and legal guidelines.
• Recommend accounts for suspension and advise on which accounts to send to a collections agency, working with the team manager.
• Work with the billing department on billing disputes such as incorrect invoices, price discrepancies, payment terms, invalid purchase orders and product questions.
• Monitor assigned accounts, reduce delinquency and look for process improvements.

Required profile

• Bachelor's degree in Accounting, Finance, Business Administration or equivalent experience.
• At least 3 years of experience in business-to-business collections (OTC).
• Fluent English; French is desired.
• Strong negotiation skills and the ability to recommend and negotiate payment arrangements.
• Ability to work in a fast-paced, deadline-oriented environment and to build positive relationships with customers.

Required skills

• Microsoft Office, MS Excel, MS Outlook, MS Teams
• Get Paid / SAP and QAD
• Financial control and compliance, month-end collections activities, credit card transactions

What we offer

• Stock purchase program, referral bonus, transport and food subsidies, recognition program
• Extra days off, birthday off, voluntary hours
• Company doctor, medical insurance, gym, health campaigns, employee assistance program and parental leave
• Hybrid work model and flexible schedules for professional roles
• Training program and unlimited learning