Client Coordinator (Network & Industry), Senior Associate (Bilingual FR/EN)

About the role

PwC is hiring a Client Coordinator, Senior Associate, for its Tax Industry & Sector practice in Toronto. The role provides operational, administrative and project coordination support to Tax business units, acting as a central coordination point across engagements, business units and enabling functions. It covers engagement onboarding, proposal coordination, project management, client activity support, business unit support and process improvement.

Key responsibilities

• Engagement administration and onboarding (25%): initiate and onboard engagements, including client roll-forward, KYC, relationship checks, engagement letters, job codes and required documentation, and keep client and engagement data accurate in firm systems
• Proposal and pursuit coordination (15%): support proposals and RFPs, track milestones and escalate risks or delays
• Project management and delivery coordination (25%): support workplans, action logs, deliverable trackers, deadline calendars and reporting dashboards
• Client activity and relationship support (15%): coordinate invitations, RSVPs, events, client research and account updates
• Business unit support (10%): support Tax business units such as International Tax, M&A, Private, SR&ED, Transfer Pricing, US Tax, Indirect Tax and Network & Industry, coordinating with global offices and delivery centres
• Process improvement and standardization (10%): document checklists, SOPs and guidance, and identify opportunities to reduce duplication and improve handoffs

Required profile

• Post-secondary education in business administration, project coordination, operations or a related field is preferred; equivalent professional experience may be considered
• Experience in administration, operations, project coordination, client service, Tax Operations, billing coordination or a related practice support role is required or strongly preferred; experience supporting Tax or other professional services teams is preferred
• Bilingual English/French capability may be required depending on the role, business unit or location; French fluency is required for Quebec-based roles and an asset outside Quebec

Required skills

• Familiarity with Tax workflow, engagement administration, document management and reporting tools such as TaxPrep, iFirm, DocuSign, CCM, Salesforce, iPower, SAP, SharePoint, Excel, PowerPoint, Planner or similar firm-approved systems is preferred
• Strong organization, attention to detail, written and verbal communication, and client service skills

The role is primarily office-based, with flexibility for peak Tax periods and occasional extended hours across Canadian time zones and limited travel. The salary range is $60,000 - $100,100.