Bilingual Mortgage Retention & Sales Specialist – Remote

About the role

This position supports customers through mortgage renewal and financing decisions, delivering expert advice in both French and English. Working remotely, you will help retain and grow the bank’s share of wallet while meeting sales targets.

Key responsibilities

• Provide proactive mortgage renewal and financing advice to inbound and outbound customers.
• Integrate marketing promotions into conversations where appropriate.
• Negotiate home‑financing pricing to ensure customer satisfaction and profitability.
• Manage all transactional outcomes or refer to specialized teams.
• Escalate complex issues to managers and ensure accurate documentation.
• Maintain confidentiality and comply with AML, FCAC, and privacy regulations.

Required profile

• 2‑3 years of experience in personal lending, mortgage products, or a related field.
• Strong verbal and written communication skills in both French and English.
• Good organizational abilities and teamwork orientation.
• Flexibility to work rotating schedules Monday‑Friday (9 am‑8 pm) and Saturdays (9 am‑6 pm).

Required skills

• Knowledge of personal lending and home‑financing products.
• Understanding of contact‑centre processes and metrics.

What we offer

• Permanent full‑time employment (37.5 hrs/week).
• 100 % remote work arrangement.
• Opportunities for professional development in banking and sales.