Bilingual French Roadside Assistance Agent (Remote, Full-Time)

About the role

U-Haul is hiring a full-time, remote French-bilingual Roadside Assistance Team Member in Ontario, Canada. The position is not eligible for employer sponsorship, and applicants must be legally authorized to work. It is open 24/7/365, and full-time members work 40 hours per week, with weekend availability and work on holidays required.

Key responsibilities

• Handle incoming customer calls and initiate outbound calls to customers, roadside assistance service providers and other support personnel.
• Help customers who need help and certainty when their move does not go as planned.
• Follow established methods and procedures, handling all files with calm urgency, professionalism and care while meeting quality metrics and goals.
• Complete initial education and training from home, then perform job duties with customers starting on the first day.

Required profile

• Fluent in both English and French.
• Resides in Ontario, Canada.
• Dependable team player with a positive attitude, able to work in a critical-thinking environment and in a self-paced setting.
• Comfortable with eLearning and remote leadership management, and with navigating multiple computer programs at once.
• Must be available weekends and willing to work holidays.
• Must complete interviews and assessments independently, without AI assistance.

Required skills

• Intermediate keyboarding and computer skills; typing while talking (40 WPM or higher is a plus).
• Ability to write clear sentences and speak clearly.
• General knowledge of U.S. and Canadian geography and of mapping locations.
• Technical requirements: Windows 11, 16 GB RAM minimum, SSD with 5 GB free, webcam and wired USB headset, and internet download of 50 MB/s minimum.

What we offer

• Hourly base pay of $17.60 to $19.50 CAD, increasing with additional duties and merit increases.
• Benefits for full-time team members supporting physical, financial and emotional wellness, plus career path planning and continued education.