Bilingual French Client Support - Collection Representative

About the role

Fiserv, a global leader in fintech and payments, is hiring a bilingual French-speaking collection representative in its Mississauga call centre. You will collect unpaid consumer debt by inbound and outbound dialing, and be accountable for meeting departmental collection targets.

Key responsibilities

• Collect unpaid consumer debt through inbound and outbound calls in a call centre environment
• Assign accounts and track collection performance against departmental targets
• Collect accounts in compliance with regulations and internal standards to meet pre-set goals
• Use skip-tracing tools to obtain up-to-date customer information
• Cover all accounts daily until payment arrangements are made
• Record every discussion and action in the collections system or database
• Multitask and move quickly between different systems

Required profile

• High school graduate or GED
• At least 1 year of collections and/or customer service experience
• Prior call centre experience
• French and English bilingualism
• Must be legally authorized to work in Canada; no visa or work permit sponsorship offered

Required skills

• Knowledge of collections regulations, including the Fair Debt Collection Practices Act (a plus)
• Demonstrated skip-tracing skills (a plus)
• Knowledge of applicable regulations (a plus)

What we offer

• Salary range of $40,800 to $51,000
• Fuel Your Life wellness program, paid holidays and generous time-off policies
• Employee Assistance Program for mental health support
• Employee Resource Groups and training, development and internal mobility
• Retirement planning, discounted shares through the Employee Stock Purchase Plan, and medical, dental, vision, life and disability insurance from day one
• Tuition assistance, paid parental, caregiver and military leave