Bilingual Claims Specialist (English/French)

About the role

Turo is looking for a bilingual Claims Specialist to join its Claims team in Toronto, Ontario. You will help grow the Toronto office in a high-energy environment within a rapidly growing company with global ambitions. The role is in-office on a hybrid schedule, with three days per week in the office (Mondays, Wednesdays and Thursdays).

Key responsibilities

• Provide exceptional customer service to Turo Hosts and Guests.
• Investigate and process auto claims filed by Hosts and Guests.
• Assist Turo members in the self-resolution process.
• Coordinate claims processing with Turo's third-party administrator.
• Collect amounts due from Guests.
• Maintain accurate and complete claim documentation.
• Contribute to continuous improvement of claims handling processes.

Required profile

• Must reside in Toronto, Ontario.
• Bilingual fluency in French and English.
• 1+ year of auto claims handling experience preferred, ideally with a major auto insurance carrier or car rental company; entry-level candidates with strong customer service experience and interest in automotive are encouraged to apply.
• BA/BS or equivalent experience.
• Exceptional interpersonal and communication skills, strong conflict resolution and de-escalation skills.
• Ability to work in a fast-paced environment, excellent follow-through and attention to detail with minimal supervision.
• Commitment to responsiveness and availability.

Required skills

• Proficiency with CRM systems, Google Workspace, Microsoft Office and claims management systems.
• Bonus: experience balancing solutions across multiple stakeholders in a two-sided marketplace environment (Hosts, Guests, third parties, internal teams).

What we offer

• Target base salary of $58,000-$68,000 annually, with eligibility for equity and benefits.
• Medical, dental and vision insurance, retirement employer match, learning and development stipend, travel credit, cell phone and internet stipend, paid time off, paid holidays, volunteer time off and parental leave.
• In-office lunch, snacks and activities for full-time or hybrid employees.