Administration and Operations Manager

About the role

As Administration and Operations Manager, you will be the primary resource for the team on ministry operations, providing up-to-date information and coaching through internal communications and training, solving problems, improving functionality and holding operations accountable through day-to-day oversight. You will also represent the Administrative Team as a member of the Executive Leadership Team, ensuring it has the information it needs to make field decisions and supporting the field team with resources and operational or administrative help. The role reports to the Executive Director and is full-time.

Key responsibilities

• Manage product pricing and catalogue development, and plan, coordinate and communicate SWAG
• Oversee the operations budget, insurance and affiliation/compliance paperwork and payments, and vendor contracts
• Oversee the organization's CRM, including training new volunteers and staff, problem solving and data analysis as requested
• Stay informed on products, inventory, supply chain and shipping by attending monthly supply chain meetings and keeping in touch with relevant teams
• Attend bi-weekly leadership team meetings and bi-weekly all-team meetings
• Provide coverage for the Finance and Partner Care Coordinators as required (currently 24 hours per week each)
• Edit and draft external updates, announcements, press releases and reports, and internal communications on policies, systems and updates
• Support project management for team members working on special projects

Required profile

• Demonstrated experience coaching and training a team through operational shifts or change
• Experience working with teams in remote or multiple offices
• Self-starter who can work independently and is organized, detail-oriented and able to multi-task
• Excellent communication skills and a proven ability to problem solve

Required skills

• Experience managing a CRM; ZOHO is an asset
• Experience implementing and maintaining systems and procedures
• Strong computer proficiency including Google Suite, CRM software, Zoom and Excel