Account Manager - Client Retention & Sales (Remote)

About the role

MoveSmart Rentals is hiring an experienced Account Manager to manage existing client relationships, retain dissatisfied clients, influence important decisions, sell relevant services and keep several active files moving from start to finish. The role is remote, with Eastern Time business hours, and pays C$35,000 to C$45,000 per year, including base pay and performance bonuses. Direct real-estate experience is preferred but not required; candidates from account management, consultative sales, customer success or client retention are encouraged to apply.

Key responsibilities

• Manage multiple active client and leasing files and confirm each is complete and ready to list
• Coordinate listing requirements with the partner brokerage and monitor inquiries, showings, applications and offers
• Identify why properties are not attracting interest, recommend pricing, marketing or condition changes, and persuade owners to adjust prices
• Present qualified tenant offers and retain dissatisfied owners who might cancel
• Sell services that can improve a property's leasing performance and handle objections while keeping the owner's trust
• Coordinate documents, deposits, keys and move-in requirements, and verify payment and payout information
• Maintain accurate CRM notes, tasks and next steps, and escalate legal, payment or high-risk concerns

Required profile

• Three or more years of experience in account management, consultative sales, client success, client retention, leasing, property management or a similar client-facing role
• Experience managing ongoing client relationships, overcoming objections and retaining dissatisfied clients
• Ability to recommend price changes and service improvements, and to use evidence, market information and financial reasoning to influence decisions
• Experience upselling services and managing several clients and files at once
• Excellent spoken and written English, strong organization and follow-up, and sound judgment
• Ability to work independently during Eastern Time business hours
• Private workspace, dual monitors, a computer with at least 16 GB RAM, reliable internet of at least 100 Mbps, a webcam and a noise-cancelling headset

Candidates apply by sending their résumé; those whose background fits receive a link to a short pre-recorded video interview, followed by a live scenario-based interview. Canadian real-estate experience is an asset, and training on the company's services, systems and leasing process is provided.