Account Director

About the role

AV Communications (AVC), a Toronto-based multicultural marketing agency, is hiring an Account Director. This senior client leader builds strong client relationships, leads integrated agency teams, drives strategic and creative excellence and ensures the commercial health and growth of assigned accounts. The role suits someone who can work confidently with senior client stakeholders while leading the internal team to deliver profitable, well-scoped work.

Key responsibilities

• Own and develop senior-level client relationships, act as a trusted advisor and lead key client meetings and strategic discussions
• Translate client business objectives into agency priorities and briefs, and partner with strategy, creative, media, production and digital teams
• Provide overall leadership across multiple projects, campaigns and workstreams, keeping priorities, timelines and deliverables clear
• Manage account profitability: understand scopes, estimates, budgets, retainers and resource allocation, monitor scope creep and lead commercial conversations with clients
• Identify growth opportunities with existing clients and contribute to proposals and pitches
• Lead and coach account team members, including Account Managers and Senior Account Executives, and collaborate with senior leaders across disciplines

Required profile

• Significant experience in account management, client services, marketing, advertising, communications or a related agency environment
• Experience independently managing complex client relationships and multiple workstreams, and working with senior client stakeholders
• Demonstrated ability to lead and develop account teams
• Preferred: experience in integrated advertising or marketing agencies, complex or regulated client categories, financial services, food and beverage, alcohol, consumer services, multi-market accounts, brand strategy, campaign development, digital, social, experiential, CRM or integrated communications

Required skills

• Strong strategic and business judgment, and financial and commercial awareness
• Ability to identify scope creep and manage budgets and profitability
• Strong presentation, facilitation and written communication skills
• Project and organizational judgment, and the ability to influence cross-functional teams