Social Media Insights Analyst - International Remote

About the role

ICUC, a global social media solutions provider, is hiring a Social Media Insights Analyst on a permanent, full-time basis, working remotely from anywhere in Canada. The role turns social media data into clear narratives that show how social media affects a client's brand performance, in a fast-paced virtual environment.

Key responsibilities

• Stay up to date on digital marketing trends, best practices and relevant information
• Collect, compile and format large datasets from social media platforms and other sources, following data governance protocols
• Develop workbooks and documentation to support data analysis
• Extract actionable insights beyond basic reporting and craft high-quality reports and presentations for clients
• Take part in quality control, data management and workflow optimization, and support revenue and growth initiatives through ad-hoc requests
• Meet KPIs: 99% of monthly reports on time, 95% attendance at team meetings, 98% report accuracy, two learning courses per quarter, one workflow optimization per quarter and two non-recurring requests per quarter

Required profile

• Minimum 2 years of experience in social media analytics, with a strong track record using social listening tools
• Prior quality assurance experience is an asset
• Fluent English; additional languages are an asset
• Ability to manage multiple tasks, analyze complex data and turn insights into recommendations
• Experience with graphic design is a plus

Required skills

• Advanced proficiency in tools such as Brandwatch, Talkwalker, Sprinklr and Khoros
• Solid understanding of spreadsheet software and Microsoft Office Suite
• Ability to present data clearly and visually

What we offer

• Salary range of CAD 63,000-78,000 depending on experience, knowledge and skills
• Medical, dental, RRSP, paid time off and other benefits for permanent employees