Wholesale Customer Experience Representative

About the role

The Wholesale Customer Experience Representative supports ASICS' wholesale partners by managing orders, handling inquiries, and ensuring a smooth end‑to‑end process. You will work closely with Sales Representatives and internal teams to deliver a high‑quality service experience.

Key responsibilities

• Provide excellent service to wholesale non‑EDI accounts via email, call‑center queue, direct dial, and Teams chats.
• Enter and manage sales orders manually in SAP and B2B platforms.
• Collaborate with sales reps, buyers, regional managers, distribution centers, and finance to resolve order issues.
• Respond to product inquiries and resolve customer complaints in a solution‑oriented manner.
• Maintain accurate data entry of multiple document types and communicate updates to relevant stakeholders.
• Adhere to company policies, ethics, and applicable laws.

Required profile

• High school diploma or equivalent.
• 1–2 years of customer service experience, preferably in retail, call‑center, or the sporting‑goods industry.
• Ability to work in a fast‑paced environment and prioritize multiple tasks.
• Strong written and verbal communication skills.
• Problem‑solving mindset and basic knowledge of sporting‑goods products.

Required skills

• SAP (order entry)
• B2B order‑management platforms
• Microsoft Teams for internal communication

What we offer

• Diverse and inclusive culture with learning and growth opportunities.
• Robust employee benefits supporting work‑life balance.
• Career development pathways within a global sports brand.