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Cette offre a expire le 03/08/2026. Elle n'accepte plus de candidatures.
Technical Help Desk – Intermediate (Hybrid)
Global Technical Talent, an Inc. 5000 Company · Toronto
Description du poste
About the role
We are seeking an Intermediate Technical Help Desk professional to support access request provisioning for a leading North American financial institution. You will manage user access changes through ServiceNow, ensuring compliance with business needs and security policies.
Key responsibilities
- Grant, modify, or revoke user access to applications, systems, and resources.
- Process and track access requests using the ServiceNow platform.
- Conduct analytical investigations and communicate detailed technical information.
- Research, maintain, and update documentation for escalated incidents.
- Provide timely troubleshooting and support to end‑users.
Required profile
- Experience interpreting escalated issues, especially related to access management.
- Strong first‑level Help Desk support background with ability to multitask in a fast‑paced environment.
- Familiarity with Microsoft Azure applications and a detail‑oriented mindset.
- Critical thinking skills and alignment with values of trust, teamwork, and accountability.
Required skills
- ServiceNow
- Active Directory
- Microsoft Azure
- Microsoft Exchange
- Microsoft Excel
- Oral and verbal communication
What we offer
- Medical, Vision, and Dental insurance plans
- 401(k) retirement fund
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Global Technical Talent, an Inc. 5000 Company
Toronto