Team Manager – Luxury Retail

About the role

The Team Manager will lead and inspire a team of Client Advisors on the selling floor of a flagship luxury store, ensuring an unsurpassed service culture that reflects Gucci’s values and brand heritage.

Key responsibilities

• Lead and motivate a retail team to deliver superior luxury client experiences.
• Execute Gucci’s strategy on the floor, providing real‑time coaching and monitoring performance against KPIs.
• Capture and leverage client data through clienteling tools to build personalized relationships and drive loyalty.
• Organize and support local events and product launches, ensuring client attendance and sales targets are met.
• Manage client flow, resolve service issues, and uphold the Gucci brand image and grooming standards.
• Recruit, retain and develop talent, conduct performance and development conversations, and foster a motivated team.

Required profile

• Proven experience leading a retail team in a luxury or high‑end fashion environment.
• Strong client‑centric mindset with ability to create memorable experiences.
• Excellent communication and coaching abilities.
• Ability to analyse performance data and implement action plans.
• Passion for fashion, craftsmanship and brand values.

Required skills

• Proficiency with clienteling and CRM tools.
• Knowledge of luxury retail selling ceremonies.