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Team Manager – Luxury Retail
Gucci · Toronto
Description du poste
About the role
The Team Manager will lead and inspire a team of Client Advisors on the selling floor of a flagship luxury store, ensuring an unsurpassed service culture that reflects Gucci’s values and brand heritage.
Key responsibilities
- Lead and motivate a retail team to deliver superior luxury client experiences.
- Execute Gucci’s strategy on the floor, providing real‑time coaching and monitoring performance against KPIs.
- Capture and leverage client data through clienteling tools to build personalized relationships and drive loyalty.
- Organize and support local events and product launches, ensuring client attendance and sales targets are met.
- Manage client flow, resolve service issues, and uphold the Gucci brand image and grooming standards.
- Recruit, retain and develop talent, conduct performance and development conversations, and foster a motivated team.
Required profile
- Proven experience leading a retail team in a luxury or high‑end fashion environment.
- Strong client‑centric mindset with ability to create memorable experiences.
- Excellent communication and coaching abilities.
- Ability to analyse performance data and implement action plans.
- Passion for fashion, craftsmanship and brand values.
Required skills
- Proficiency with clienteling and CRM tools.
- Knowledge of luxury retail selling ceremonies.
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Gucci
Toronto