Senior Account Manager

About the role

Yealink is seeking a Senior Account Manager to own key customer relationships, drive retention and expansion, and work closely with the sales team to shape effective go‑to‑market strategies.

Key responsibilities

• Manage key account relationships, overseeing all commercial aspects including upselling and retention.
• Increase net retention across the portfolio and achieve quarterly revenue targets.
• Build and maintain long‑term partnerships with enterprise customers.
• Collaborate with the Channel Sales Team to design and execute sales strategies and action plans.
• Lead the full sales cycle from outbound lead generation to deal closure.
• Act as the brand and product expert for key accounts, serving as a trusted business advisor.

Required profile

• 5+ years of experience in the Unified Communications (UC) industry.
• Proven ability to present to and interact with senior management.
• Strong understanding of channel partner structures.
• Experience managing enterprise accounts with 5,000+ employees.

Required skills

What we offer

• Competitive salary based on experience.
• Local transportation and communication allowance.
• Commitment to diversity and inclusivity.