Residence Front Desk Services Coordinator

About the role

The Residence Front Desk Services Coordinator leads the daily front‑desk operations for UBC residences, ensuring safety, security, and a supportive community for students. Reporting to the Associate Director of Residence Life, the role combines administrative oversight, staff management, and key security responsibilities.

Key responsibilities

• Administer front‑desk services, including security duties and management of electronic and physical sub‑master keys.
• Process payroll for Front Desk Service Representatives and oversee scheduling, recruitment, training, and performance coaching.
• Develop and maintain training manuals and procedural documents, recommending and implementing updates as needed.
• Coordinate annual team retreats and provide ongoing support to front‑desk staff.
• Participate in internal and external committees related to student housing and community services.
• Collaborate with Facilities, Building Services, and Residence Life Management teams to ensure compliance with departmental policies.

Required profile

• Experience in hiring, onboarding, and supervising front‑desk or customer‑service staff.
• Familiarity with CUPE 116 guidelines and university administrative procedures.
• Strong organizational and communication skills to coach staff and manage documentation.
• Ability to work under written and oral instructions while maintaining service standards.

Required skills

What we offer

• Competitive monthly salary range of $5,772 – $6,193 CAD.
• Opportunity to contribute to a vibrant student community on a major research campus.
• Professional development through training, committee involvement, and leadership responsibilities.