Lodge Clerk – Scheduling & Reception Support

About the role

The City of Hamilton is seeking a Lodge Clerk to provide clerical support for its Long Term Care facilities. The role involves scheduling, reception, and general office duties to ensure smooth operations and excellent service for residents, staff, and the public.

Key responsibilities

• Manage staffing and scheduling using the Kronos system in line with collective agreements.
• Answer routine inquiries from residents, staff, and the public.
• Prepare and process forms, reports, correspondence, and database entries.
• Handle incoming and outgoing mail, requisition supplies, and maintain inventory.
• Maintain filing systems, including confidential employee files, and perform minor office equipment maintenance.

Required profile

• Previous business office experience with emphasis on scheduling and reception.
• Strong customer service skills and ability to handle confidential information.
• Availability to work weekends for scheduling duties and weekdays for reception duties.
• Ability to meet defined timeframes and work on‑call shifts.

Required skills

• Proficiency with Kronos or similar staff scheduling software.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and working knowledge of Access and PowerPoint.
• Accurate data‑entry and computer literacy in a computerized environment.