Key Lead - Hollister, Fairview Park Mall

About the role

Abercrombie & Fitch is hiring a Key Lead for its Hollister store at Fairview Park Mall in Kitchener. The Key Lead acts as Floor Supervisor, guiding and coaching Brand Reps and Stock Associates so that store operations run smoothly and customers receive a quality in-store experience. As part of the store leadership team, the role drives store performance on the floor through customer experience and daily sales.

Key responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyse reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of retail experience preferred.
• No supervisory or management experience required.
• Schedule varies weekly, with at least 12-16 hours per week; availability on Saturdays, Sundays and some holidays, and longer hours during peak times.

Required skills

• Strong customer focus and exceptional interpersonal and communication skills.
• Knowledge of current fashion trends.
• Adaptability, flexibility, initiative and confidence.
• Detail orientation and ability to balance multiple tasks.

What we offer

• Quarterly sales incentive bonus.
• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement and training and development.
• Possibility to become a Brand Affiliate.