Brand Representative - Fairview Park Mall, Hollister

About the role

Abercrombie & Fitch is hiring a Brand Representative for its Hollister store at Fairview Park Mall in Kitchener. Brand Representatives bring the store experience to life by engaging customers with care, representing the brand authentically and helping create a welcoming environment. The role suits someone who enjoys connecting with customers, helping them find what they need and keeping the store well presented.

Key responsibilities

• Customer experience: provide warm, welcoming and attentive service, anticipate needs, start conversations naturally and offer product support and styling guidance across categories.
• Sales floor maintenance: support product replenishment and keep the sales area clean, organized and visually consistent, including folding, hanging and sizing merchandise.
• Cash wrap operations: process purchases, returns and exchanges accurately and efficiently while keeping a friendly checkout experience.
• Online orders: support Save the Sale orders, In-Store Pick-Up and ship-from-store orders so customers get a seamless omni-channel experience.

Required profile

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement with operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What we offer

• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.