Director, Support to Operations

About the role

As a member of the Trois‑Rivières factory management team, you will lead resources and provide comprehensive support for labor relations, collective bargaining, community engagement, hiring, training, compensation, and various employee requests.

Key responsibilities

• Manage and administer the collective bargaining agreement, including grievances, negotiations and labor‑relations matters.
• Serve as the first responder for unionized and non‑unionized employee inquiries, ensuring timely follow‑up until resolution.
• Develop and execute a community‑relations strategy to strengthen ties with local colleges, universities, events and recruitment activities.
• Create and maintain procedures supporting hiring, onboarding, performance management, termination, retention, succession planning, benefits and health‑and‑safety cases.
• Coordinate with the corporate HR team on payroll, benefits and other HR services for unionized staff.
• Participate actively in factory committees and cross‑functional projects.

Required profile

• Degree in Human Resources, Labor Relations, Industrial Relations, Administration or a related field.
• 5‑10 years of experience in a manufacturing environment with unionized workforce.
• Proven leadership with coaching, people development and management experience.
• Strong interpersonal and problem‑solving abilities.
• Fluent in both French and English.

Required skills