Customer Support Representative (Oct‑Feb Seasonal)
Bells of Steel Inc. · Vaughan
Description du poste
About the role
Bells of Steel is seeking a self‑starter Customer Support Representative for a seasonal term from October 2026 to February 2027. You will assist fitness‑equipment customers across Canada and the USA via phone, email, and occasional hands‑on support in the showroom.
Key responsibilities
- Answer inbound calls and resolve customer issues promptly.
- Manage support tickets in the help‑desk system.
- Troubleshoot logistics challenges and keep orders on track.
- Create sales quotes and process order returns.
- Assist in the warehouse when needed.
Required profile
- Comfortable speaking on the phone and using an email ticketing system.
- Self‑motivated problem‑solver who takes ownership.
- Passionate about fitness and familiar with strength‑training equipment.
- Willing to work occasional on‑site days in a hybrid setting.
Required skills
- Gorgias
- ClickUp
- Brightpearl
- Xero
What we offer
- Seasonal salary $50,000–$54,000 CAD per year.
- Potential transition to full‑time based on business needs.
- Independent work environment with team collaboration.
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Bells of Steel Inc.
Vaughan
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