After Hours Call Attendant (Overnight)

About the role

CannAmm is seeking a dedicated After Hours Call Attendant to handle overnight booking and result processes. The role supports front‑line staff, donors, and collectors across multiple provinces while working remotely.

Key responsibilities

• Answer inbound and make outbound calls to coordinate after‑hours testing requests and document all information per SOPs.
• Process phone, web, and mobile bookings, prepare independent booking inboxes, and handle A&D web requests during the overnight shift.
• Review custody, control, and alcohol forms for errors, enter data, and manage post‑accident and lab‑based test results.
• Troubleshoot booking issues, escalate priority problems, and act as liaison with laboratories and collection sites.
• Maintain client account changes, set up holding accounts, and ensure accurate data entry across all systems.

Required profile

• High school diploma.
• Flexible schedule to work varied evenings, weekends, and overnight shifts across time zones.
• Strong organizational, planning, and prioritization abilities.
• Excellent oral and written communication in English.
• Ability to work independently in a high‑pace, stressful environment.

Required skills

• Proficiency with Cantrak software.
• Computer and data‑entry expertise.
• Comfort with using various computer systems and software to retrieve information quickly.

What we offer

• Permanent full‑time position with benefits eligibility.
• Health and wellness benefits program.
• RRSP match and employee stock purchase program.
• Opportunities for internal mobility and career growth.
• Collaborative, diverse workforce that values dignity and respect.