Remote Tele‑Interviewer – Customer Service for Insurance

About the role

Dynacare is seeking a Remote Tele‑Interviewer to join its call‑center team. You will work from home, conducting medical and lifestyle history interviews with insurance applicants and ensuring a positive client experience.

Key responsibilities

• Interview insurance applicants over the phone to collect medical and lifestyle information.
• Schedule and coordinate tele‑interview appointments based on availability.
• Follow up with applicants for missing or additional information while maintaining confidentiality.
• Collaborate with team members online to meet quality metrics and foster a positive environment.

Required profile

• Minimum 1 year of customer‑service experience.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Strong phone etiquette and ability to document while speaking.
• Ability to work independently and as part of a team in a results‑oriented setting.

Required skills

• Word
• Excel
• Outlook

What we offer

• Full‑time permanent position with a $20.25 CAD hourly wage.
• 100% remote work with employer‑paid training and benefits.
• Health and wellness benefits, RRSP match, employee stock purchase program.
• Opportunities for internal mobility and career growth.