Customer Service Representative (Bilingual)

About the role

Fresh Prep is seeking a bilingual Customer Service Representative to be the primary point of contact for our customers. You will handle inquiries across multiple channels, provide product education, and help build a community of brand ambassadors.

Key responsibilities

• Respond to customer questions via email, phone, text, and social media, with email as the main channel.
• Provide technical support, product information, and resolve complaints with accuracy.
• Maintain detailed and organized records of interactions using Aircall and Kustomer platforms.
• Collaborate with internal teams to obtain answers and follow up on recurring issues.
• Manage the employee cafeteria inventory, place purchase orders, collect payments, and remove expired items.

Required profile

• Positive, reliable, and punctual attitude with a strong work ethic.
• Excellent verbal and written communication skills in both English and French.
• Team‑player who thrives in a fast‑paced, changing environment.
• Detail‑oriented and able to multitask while maintaining high quality.

Required skills

• Proficiency with Aircall (call handling platform).
• Experience using Kustomer (customer service CRM).