Customer Service Agent (Part‑Time) – Barrie

About the role

The Customer Service Agent provides information and assistance for Driver Examination services at a DriveTest Centre in Barrie. This part‑time, fixed‑term position involves direct interaction with licence applicants, ensuring a smooth and safe examination process.

Key responsibilities

• Deliver excellent customer service throughout all Driver Examination services.
• Provide information and assistance to applicants for all licence classes.
• Assess identity documents for validity and manage sensitive personal information.
• Set up headsets, replace ear plugs, test radio volumes, and secure radios for class M road tests.
• Perform vehicle maintenance and safely drive the observation car during road tests.
• Prepare examination rooms, arrange materials, and guide test‑takers to their seats.
• Comply with all Ministry regulations, occupational health and safety policies, and confidentiality requirements.
• Support invigilation of SGT operations and respond to administrative requests.

Required profile

• GED or high school diploma (minimum).
• Valid Ontario Class G driver’s licence.
• At least two years of demonstrated customer‑service experience.
• Ability to handle complex and difficult situations.
• Knowledge of the Highway Traffic Act, related regulations, and relevant company policies.

Required skills

• Operation of headsets and radio equipment for road‑test administration.
• Vehicle inspection and observation‑car driving.
• Processing and safeguarding sensitive personal data.