Customer Service Agent (Part‑Time) – Barrie
Serco · Barrie
وصف الوظيفة
About the role
The Customer Service Agent provides information and assistance for Driver Examination services at a DriveTest Centre in Barrie. This part‑time, fixed‑term position involves direct interaction with licence applicants, ensuring a smooth and safe examination process.
Key responsibilities
- Deliver excellent customer service throughout all Driver Examination services.
- Provide information and assistance to applicants for all licence classes.
- Assess identity documents for validity and manage sensitive personal information.
- Set up headsets, replace ear plugs, test radio volumes, and secure radios for class M road tests.
- Perform vehicle maintenance and safely drive the observation car during road tests.
- Prepare examination rooms, arrange materials, and guide test‑takers to their seats.
- Comply with all Ministry regulations, occupational health and safety policies, and confidentiality requirements.
- Support invigilation of SGT operations and respond to administrative requests.
Required profile
- GED or high school diploma (minimum).
- Valid Ontario Class G driver’s licence.
- At least two years of demonstrated customer‑service experience.
- Ability to handle complex and difficult situations.
- Knowledge of the Highway Traffic Act, related regulations, and relevant company policies.
Required skills
- Operation of headsets and radio equipment for road‑test administration.
- Vehicle inspection and observation‑car driving.
- Processing and safeguarding sensitive personal data.
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
Serco
Barrie