Customer Service Agent – Call Centre

About the role

As a Customer Service Agent in National Bank’s Montreal call centre, you will assist clients with their banking needs and guide them through electronic solutions. You will have a direct impact by listening attentively and delivering personalized, high‑quality service.

Key responsibilities

• Answer inbound client calls and address inquiries.
• Identify client needs and propose tailored banking solutions.
• Assist clients in using the bank’s digital applications.
• Provide advice on transactions, credit options, and related services.
• Escalate specialized cases to appropriate colleagues.
• Collaborate with team members and share knowledge.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service.
• Fluent written and spoken English and French (bilingualism essential).
• Commitment to the values of partnership, empowerment and agility.
• Eagerness to develop professional skills.

Required skills

What we offer

• Starting salary of $23 (CAD) with possible evening and weekend premiums.
• Tuition‑fee reimbursement program.
• Seven‑week on‑the‑job training with a remote trainer.
• Opportunities for internal mobility and career advancement within the banking sector.
• Inclusive and supportive work environment.