Customer Experience Associate (22.5 hrs/week)

About the role

As a Customer Experience Associate you are the face and heart of the branch, helping clients achieve their financial goals. You will work in a purpose‑driven, inclusive team that values proactive service and relationship building.

Key responsibilities

• Build strong, lasting relationships with customers and deliver exceptional service throughout their banking journey.
• Process day‑to‑day transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking options, guiding clients to use mobile applications.
• Listen actively to uncover customer needs and provide clear, simple explanations of complex concepts.

Required profile

• Proven customer service experience through work or community involvement.
• Willingness to work a flexible schedule and assist customers in a professional, friendly manner.
• Comfortable handling basic sales situations.
• Eagerness to learn, grow, and succeed in a target‑based environment.

Required skills

• Strong technical aptitude for using digital banking tools.

What we offer

• Opportunity to join a forward‑thinking organization with a collaborative team.
• Clear career path with diverse professional development options.
• Internal training and support for rapid advancement.
• Competitive compensation and benefits package.