Account Manager – Commercial & Industrial Services

About the role

Black & McDonald Limited is seeking an Account Manager for its Service Team in Markham, Ontario. The role will develop and manage long‑term relationships with commercial, industrial, institutional and property‑management clients across the GTA, driving recurring service revenue and ensuring high customer satisfaction.

Key responsibilities

• Develop and maintain strong relationships with property owners, facility managers and procurement professionals; act as primary point of contact for assigned accounts.
• Generate new sales opportunities, create strategic account plans, and achieve or exceed annual revenue targets.
• Prepare and present service agreements, proposals and quotations; lead contract negotiations and close new business.
• Provide technical consultation on HVAC/R, boilers, plumbing, electrical infrastructure and Building Automation Systems, advising clients on reliability, energy efficiency and lifecycle planning.
• Collaborate with internal teams—including managers, project coordinators and technicians—to ensure successful service delivery and smooth transition of sold opportunities.

Required profile

• Excellent interpersonal, communication and presentation skills; client‑focused relationship building.
• Diploma or degree in Business, Engineering, Mechanical Technology, Building Sciences or related field, or equivalent industry experience; Red Seal trade license preferred.
• Minimum 3‑5 years of B2B sales, account management or business development experience, preferably selling HVAC, mechanical, plumbing, electrical, BAS or facility services.
• Proven ability to prioritize competing requirements, work independently and meet deadlines under pressure.
• Valid Ontario driver’s license and ability to travel throughout the GTA.

Required skills

• Strong understanding of commercial HVAC/R, boilers, heating, plumbing, electrical infrastructure and Building Automation Systems (BAS).
• Experience with energy management and efficiency programs.
• Proficiency with CRM systems such as Salesforce.
• Advanced use of Microsoft Office Suite (Word, Excel, Teams, PowerPoint).

What we offer

• Competitive salary range of $85,000 – $115,000 CAD per year.
• Group insurance benefits, pension plan and annual discretionary bonus.
• Career development programs and additional HR benefits.
• Accommodations available for applicants with disabilities.