Client Service Worker – Public Service (Prince George)

About the role

The Client Service Worker (CSW) supports British Columbians seeking income and disability assistance. Working within the Service Delivery Division, the CSW handles public inquiries and provides administrative support in a fast‑paced, client‑focused environment, either in‑person or via virtual channels.

Key responsibilities

• Respond to public inquiries about income and disability services through phone, email, and in‑person interactions.
• Provide administrative assistance to the work unit, including data entry and document preparation.
• Utilise multiple computer applications to manage client records and service requests.
• Collaborate with Employment and Assistance Workers and other CSWs to ensure consistent service delivery.
• Apply de‑escalation techniques and demonstrate empathy when interacting with clients facing poverty, substance use, or mental health challenges.

Required profile

• Secondary school graduation or equivalent.
• Experience delivering high‑volume client service in person, by phone, or virtually.
• Experience working with clients experiencing poverty, substance use, or mental health issues.
• Willingness to display resilience, empathy, and use conflict‑management techniques.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft Excel.

What we offer

• Competitive salary range of $54,684.22 – $61,647.97 CAD per year.
• Full‑time, on‑site position in Prince George.
• Opportunities for professional development within the BC Public Service.