Bilingual Customer Experience Representative

About the role

Benjamin Moore is seeking a French‑bilingual Customer Experience Representative to join its customer service team. The role is based on‑site in Montreal (or Flanders, NJ) and focuses on delivering best‑in‑class support to retailers and end‑customers through phone and written communication.

Key responsibilities

• Stay up‑to‑date on all sales and order‑placement platforms used by the company.
• Provide retailers with assistance for their online activities, including order status, delivery, product availability, pricing, and promotions.
• Coordinate with Logistics to arrange special deliveries and resolve product‑availability issues.
• Handle inquiries and complaints, resolve issues when possible, or escalate appropriately.
• Maintain a positive, professional demeanor while building strong relationships with customers and colleagues.
• Adapt to new training, policies, and marketing programs quickly.
• Prioritize multiple tasks in a fast‑paced office environment and meet tight deadlines.
• Perform additional duties as assigned.

Required profile

• Bilingual in Canadian French and English.
• Able to commute to the Montreal office (or Flanders, NJ) four days per week; remote work is not permitted.
• Passionate about people with a positive, empathetic, and professional attitude.
• Adaptable, mindful, humble, and able to work effectively with diverse backgrounds.

Required skills

What we offer

• Competitive benefits and work‑life balance.
• Opportunities for ongoing learning, continuing education, and skill development.
• A collaborative, creative, and inclusive workplace culture.