Admitting and Administrative Clerk, Reproductive Mental Health

About the role

The Admitting and Administrative Clerk provides essential front‑line support for the Reproductive Mental Health program at BC Women’s Hospital. You will ensure smooth patient flow, accurate record‑keeping, and effective communication between patients, families, and clinical staff.

Key responsibilities

• Schedule and book patient appointments, including urgent and interdisciplinary sessions, and confirm details with patients and clinicians.
• Receive and register patients on arrival, verify demographics, and notify the appropriate professional.
• Perform referral duties: screen information, gather missing data, enter data, and process questionnaires.
• Maintain records, log sheets, and patient statistics through data entry and filing.
• Prepare and distribute correspondence, reports, meeting minutes, and spreadsheets using word‑processing and spreadsheet software.
• Handle receptionist duties: answer phones, respond to inquiries, greet patients, and forward complex queries.
• Provide clerical support to the Senior Director, including meeting coordination, mail handling, and ordering supplies.
• Perform other related administrative tasks as assigned.

Required profile

• Grade 12 education plus at least two years of recent related experience, or an equivalent combination of education and experience.
• Understanding of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous peoples and a commitment to equity and anti‑discrimination.

Required skills

• Data entry proficiency.
• Word processing software (e.g., Microsoft Word).
• Spreadsheet software (e.g., Microsoft Excel).
• Telephone and basic office equipment operation.