Academic Support Assistant

About the role

The Academic Support Assistant provides essential administrative support to the Academic Support unit serving over 10,000 graduate students at UBC. The role involves managing documentation, front‑counter reception, and assisting the Academic Support Management team.

Key responsibilities

• Receive, verify, scan, name, and file official documents for applicants and current students, both electronically and on paper.
• Provide scheduled front‑counter coverage, welcoming visitors, answering basic inquiries, and directing them to appropriate staff or resources.
• Prepare letters from templates, update record‑letter templates, and handle Freedom of Information requests.
• Train and supervise work‑study students in document scanning and filing processes.

Required profile

• High school graduation plus at least two years of related experience or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives and a commitment to equity, diversity, and inclusion.

Required skills

• Familiarity with the SITS eVision admissions system.
• Proficiency in Microsoft Office applications.