Manager, Customer Segments (Partnerships)

About the role

We are seeking a strategic, relationship‑driven leader to grow our youth and student segments through high‑impact campus and non‑campus partnerships. You will shape how we connect with domestic and international students, as well as broader youth audiences, across the retail banking portfolio.

Key responsibilities

• Build and manage strategic partnerships with post‑secondary institutions, student associations, international student offices and youth‑focused organisations.
• Design and execute acquisition and engagement programs tied to key student moments such as admissions, arrival, back‑to‑school and early‑career transitions.
• Develop sponsorships, co‑branded initiatives and scalable partnership programmes.
• Collaborate cross‑functionally with Marketing, Product, Legal, Compliance and Branch teams to deliver integrated, compliant experiences.
• Identify new growth opportunities through emerging partnerships and community ecosystems.
• Analyse performance data to optimise acquisition, onboarding and retention outcomes.
• Monitor competitor activity and market trends to strengthen positioning.
• Prepare partnership proposals, business cases and strategic recommendations.

Required profile

• Minimum 5 years of experience in strategy, partnerships, consulting or business development.
• Proven ability to build and scale external partnerships that drive measurable growth.
• Understanding of youth, student and newcomer segments, including domestic vs. international needs.
• Strong stakeholder management and influencing skills.
• Analytical mindset with ability to translate insights into actionable strategies.
• Highly organised, adaptable and able to manage multiple priorities in a fast‑paced environment.

Required skills

• None explicitly listed.

What we offer

• 24‑month fixed‑term contract with possibility of extension or conversion.
• Hybrid work model – office presence required on Tuesdays, Thursdays and alternate Fridays.
• Opportunity to lead high‑visibility partnership initiatives within a major retail bank.