Front Desk Agent – Revival English Bay

About the role

The Front Desk Agent will be the first point of contact for guests at Revival English Bay, delivering courteous and professional service throughout check‑in, stay, and check‑out. You will ensure accurate reservations, handle payments, and provide local information to create a memorable guest experience.

Key responsibilities

• Greet and welcome guests, register them in the reservation system, and verify credit information.
• Promote the preferred‑guest program and apply member benefits.
• Process payments, maintain a house bank, and produce daily cash reports.
• Handle currency exchange, issue safety‑deposit‑box keys, and post miscellaneous charges.
• Answer telephone and in‑person inquiries, manage wake‑up calls, messages, mail, and faxes.
• Assist guests with luggage, laundry, and local area information.
• Resolve guest complaints diplomatically and ensure compliance with safety and sanitation standards.
• Support other departments during emergencies and follow all standard operating procedures.

Required profile

• Professional, courteous demeanor with strong communication skills.
• Ability to handle difficult situations and maintain a positive attitude.
• Self‑motivated, reliable, and able to work efficiently in a fast‑paced environment.
• Team‑oriented and willing to assist colleagues across departments.

Required skills

• Cash handling
• POS system operation
• Reservation software usage
• Currency exchange processing

What we offer

• Opportunity to work in a multi‑award‑winning hospitality company.
• Dynamic team environment with ongoing training.
• Competitive compensation and benefits package.