Front Counter Associate – Summer Session

About the role

The Front Counter Associate works in the Conferences & Accommodation office at UBC during the summer session. You will handle guest registration, payments, reservations and provide information to conference delegates.

Key responsibilities

• Register guests, process check‑in/check‑out, handle cash and credit transactions.
• Operate the telephone switchboard, receive and process reservation requests via phone, email, fax and mail.
• Maintain guest accounts, post charges, issue invoices and manage lost‑and‑found inventory.
• Perform night‑audit procedures and generate reports using the Opera system.
• Encode access cards with Ving, print conference schedules from EBMS and assemble delegate kits.
• Respond to guest inquiries about accommodation, campus services and local tourism.

Required profile

• Available May 24 – August 31 2026 for day, afternoon, evening and overnight shifts, including weekends and holidays.
• Willing to work flexible hours with limited time‑off requests between June 1 and August 1.
• Strong customer‑service orientation and ability to handle cash accurately.

Required skills

• Proficiency with the Opera hotel‑management system.
• Experience using Ving access‑card encoding.
• Familiarity with EBMS conference‑schedule software.
• Telephone switchboard operation and basic office equipment.

What we offer

• Hourly compensation ranging from $27.68 to $28.39 CAD.
• Experience in a university hospitality environment.
• Opportunity to work with a diverse guest population.