Receptionist & Administrative Assistant – Toronto

About the role

Aviva Canada is looking for a professional, highly organized Receptionist & Administrative Assistant to join its Toronto office. The role is the first point of contact for visitors and callers and provides high‑level administrative support to the GCS Underwriting team and senior leaders.

Key responsibilities

• Manage inbound calls, emails and visitor experience with professionalism.
• Welcome guests, maintain visitor logs/badges, and ensure a welcoming office environment.
• Handle mail, couriers, office supplies and coordinate onboarding activities.
• Liaise with building services, housekeeping and external vendors.
• Support meetings by arranging rooms, catering and AV equipment.
• Maintain senior leader calendars, schedule meetings and coordinate travel logistics.
• Prepare presentations, manage files and process expense reports.
• Screen and route correspondence while preserving confidentiality.
• Assist underwriting and claims teams with ad‑hoc administrative tasks.

Required profile

• Post‑secondary certificate in Business or Administration, or equivalent experience.
• Minimum 3 years of administrative/reception experience, preferably in insurance or brokerage.
• Strong communication, customer service and stakeholder management skills.
• Ability to work independently, prioritize tasks and meet deadlines under pressure.
• Highly collaborative team player with strong organizational and problem‑solving abilities.

Required skills

• Proficiency in Microsoft Office, especially Excel and PowerPoint.

What we offer

• Salary band $50,000‑$62,000 CAD per year.
• Competitive rewards package including base compensation, annual bonus eligibility and retirement benefits.
• Inclusive culture focused on care, commitment, community and confidence.