Guest Services Agent
blackrockresort · Ucluelet
Description du poste
About the role
Join the Front Office team at Black Rock Oceanfront Resort as a Guest Services Agent. This year‑round, full‑time position welcomes guests to our unique coastal resort in Ucluelet, BC, and supports every stage of their stay.
Key responsibilities
- Greet guests, manage check‑in and check‑out, and suggest experiences, upgrades, or services that enhance their stay.
- Collaborate with all resort departments to ensure smooth operations from arrival to departure, and step in to assist with day‑to‑day tasks as needed.
Required profile
- Enjoy fast‑paced, guest‑facing environments with professionalism and warmth.
- Strong communication skills in person, over the phone, and by email.
- Comfortable using hotel technology and learning new systems quickly.
- Ability to identify guest needs and recommend appropriate services.
- Commitment to high grooming standards and teamwork.
What we offer
- Low‑cost, on‑site staff accommodation (when available).
- Associate rates for hotel stays.
- Extended health, dental, and life insurance after eligibility period.
- Volunteer support opportunities and team enrichment events.
- Inclusive, sustainability‑focused workplace with advancement potential.
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blackrockresort
Ucluelet