Guest Services Agent

About the role

Join the Front Office team at Black Rock Oceanfront Resort as a Guest Services Agent. This year‑round, full‑time position welcomes guests to our unique coastal resort in Ucluelet, BC, and supports every stage of their stay.

Key responsibilities

• Greet guests, manage check‑in and check‑out, and suggest experiences, upgrades, or services that enhance their stay.
• Collaborate with all resort departments to ensure smooth operations from arrival to departure, and step in to assist with day‑to‑day tasks as needed.

Required profile

• Enjoy fast‑paced, guest‑facing environments with professionalism and warmth.
• Strong communication skills in person, over the phone, and by email.
• Comfortable using hotel technology and learning new systems quickly.
• Ability to identify guest needs and recommend appropriate services.
• Commitment to high grooming standards and teamwork.

What we offer

• Low‑cost, on‑site staff accommodation (when available).
• Associate rates for hotel stays.
• Extended health, dental, and life insurance after eligibility period.
• Volunteer support opportunities and team enrichment events.
• Inclusive, sustainability‑focused workplace with advancement potential.