Front Office Supervisor – Luxury Hotel

About the role

Join the Front Office team at a renowned Relais & Châteaux property on Vancouver Island. As Front Office Supervisor you will support the Front Office Manager and ensure guests receive personalized, high‑standard service in a stunning coastal setting.

Key responsibilities

• Deliver efficient, personalized guest service that meets Relais & Châteaux, AAA and Forbes standards.
• Assist the Front Office Manager and act as a hands‑on supervisor for the team.
• Serve as the primary contact for guests and team members needing immediate assistance and follow up on concerns.
• Participate in HR functions for the Front Office department as directed.
• Help create a positive learning environment and support team development.
• Develop, implement and monitor systems that streamline guest flow, staff and supplies.
• Contribute to the department’s annual budget planning and achievement.
• Maintain cleanliness and condition of front office and storage areas.
• Perform administrative tasks to ensure smooth department operations.

Required profile

• Commitment to equality, diversity and a culture of belonging.
• Alignment with West Coast hospitality culture.
• Strong knowledge of luxury hotel service standards.
• Leadership ability and willingness to work hands‑on with the team.
• Excellent communication and problem‑solving skills.

Required skills