Duty Officer – Montreal Airport Operations
Royal Air Maroc · Montréal et périphérie
Description du poste
About the role
Royal Air Maroc is seeking a Duty Officer to support the Stopover Chief at Montreal Airport. The role ensures smooth passenger flow, high service quality, and operational safety for all airline activities.
Key responsibilities
- Supervise all services provided to Royal Air Maroc passengers and verify compliance with company quality standards.
- Oversee assistance organisations, control service delivery, and manage irregularities such as transport and accommodation for affected passengers.
- Represent the airline with local authorities and stakeholders at the stopover.
- Coordinate with the Operations Control Center (CCO) and other operational entities (hotline, hub, etc.).
- Report stopover activity and compile passenger complaints for resolution with relevant parties.
- Contribute to the promotion and protection of the Royal Air Maroc brand image.
Required profile
- Bachelor’s degree (Bac+2) or higher in management, operations, tourism or a related field.
- Minimum 5 years of experience in an airline, handling company, or as a Duty Officer, supervisor, or stopover coordinator.
- Experience with control processes, handling operations and regulations concerning dangerous goods.
- Agile, dynamic, and strong learning capacity.
- Fluent in French and English, both written and spoken.
Required skills
- French (written & spoken)
- English (written & spoken)
- Knowledge of dangerous goods regulations
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Publie il y a 5 heures
Expire dans 1 mois
4 vues · 0 candidatures
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
Royal Air Maroc
Montréal et périphérie