Customer Service Representative (Order Processing)

About the role

We are seeking a detail‑oriented Customer Service Representative to manage order processing and deliver exceptional support in a fast‑paced printing environment. The role involves handling customer inquiries, coordinating with production, and ensuring timely delivery of orders.

Key responsibilities

• Enter and manage customer orders accurately
• Verify pricing and coordinate with production teams
• Track orders and ensure on‑time delivery
• Respond to customer inquiries via phone, email, or in‑person
• Provide order updates and resolve issues
• Maintain records and prepare reports
• Support sales and internal teams as needed

Required profile

• Minimum 3 years of customer service or order management experience
• Strong communication and multitasking abilities
• Mandatory experience in the printing industry, especially flexographic (flexo) processes

Required skills

• Proficiency with MS Office
• Experience using CRM systems
• Knowledge of flexographic printing processes

What we offer

• Competitive pay of $20–$25 per hour
• Full‑time permanent position
• Growth opportunities within a friendly team environment