Virtual Legal Assistant / Client Intake Assistant

About the role

Innova Law, a fully virtual law firm serving clients across Saskatchewan, is seeking a professional Virtual Legal Assistant to manage daytime phone coverage, client intake, and administrative support. The role is remote and focuses on delivering a friendly, organized first impression to every client or prospect.

Key responsibilities

• Answer incoming calls during business hours and take clear, accurate messages.
• Ask basic intake questions, schedule appointments, and route information to the appropriate team member.
• Escalate urgent matters promptly and maintain a calm, professional tone.
• Manage calendar updates, send follow‑up emails, and organize client documents.
• Update client files, checklists, and internal systems; assist with inbox organization.
• Potentially support recruitment and social‑media tasks as the role evolves.

Required profile

• Excellent spoken and written English.
• Professional phone etiquette and strong client‑service orientation.
• Highly organized, reliable, and detail‑oriented.
• Ability to follow scripts, processes, and maintain confidentiality.
• Interest in learning legal office systems and growing with the firm.

Required skills

• Gmail
• Google Calendar
• Google Drive
• Zoom
• Google Meet
• Practice‑management software

What we offer

• Fully remote work environment.
• Opportunity to develop legal administrative expertise.
• Potential for expanded responsibilities in recruitment and social media.